FAQ: What does this error message mean? There was a problem processing your authentication.

There was a problem processing your authentication.

What does this error message mean?

  • If you are a new student or a new faculty/staff member receiving this message, this is because your account has not been created in D2L yet.

    • New user accounts are created in D2L four times daily, Monday - Friday at 7:00 AM, 10:00 AM, 1:00 PM, and 4:00 PM.

If you still cannot log in, call 843-574-6801 or email us at helpdesk@tridenttech.edu,  Please refer to the instructions on our IT Assistance (Submitting a Ticket) page for instructions on what information we need in your email or ticket to best assist you.

When do students receive access to D2L and their D2L courses?

  • Most students will receive access to D2L three weeks before the start of their first semester during our 7:00 AM, 10:00 AM, 1:00 PM, and 4:00 PM enrollment. 
    • However, they will not have access to their D2L courses when they receive access to D2L. 
  • Students will not be able to access their courses until the course's instructor activates the course, which might not be until a day or two before the class starts.
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