Student IT Assistance (Submitting a Ticket)

If you are experiencing technical issues and require assistance, please submit a ticket for an IT technician to contact you during operational hours. Please see our operational hours on the  "IT Service Center" page.

If you are trying to get assistance after hours, please try our Knowledge Base articles to see if they can assist you.


1) You must log in using your TTC account! Enter your TTC email address and password.
Your TTC email address is your (Ex. 

2) Click on the green "Submit a Ticket" button on this page... 

3) Please fill out the form.
Tell us about the issue you are experiencing and please provide us with as many details as possible.

Do not put sensitive information into a ticket or email (ex. SSN, FERPA protected information, credit card numbers, human subject information, etc.)!

If you have issues submitting a ticket, then send an email using the following methods.

Please scan the QR code (above) to email the Trident Technical College Helpdesk or click the link and provide us with the following...

  1. Your Full Name
  2. Student ID # (If you know it.)
  3. Phone Number (That we can call you back at...)
  4. Email Address (An email that you have access to...)
  5. A description of the issue that you are experiencing

By submitting an Email, a ticket will be created on your behalf and we will be in contact with you as soon as possible regarding your issue.

  Please be aware that we do not offer hands-on support for personal devices either in-person or remotely.  

Submit a Ticket


Service ID: 3966
Tue 5/31/22 5:04 PM
Fri 9/1/23 8:16 AM